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Ordering Questions



How can I order?   

To order online you need to follow some simple steps:


On the Purchase page, choose the products you want to buy and add them to the shopping cart. You do this by simply clicking on the Buy button next to each product.


When you click the Buy button, you enter the shopping cart - this is on a secure https:// type page. Here you can view or update the shopping cart. To add more products just click the Continue Shopping button and repeat the buy process.


If you need more than one copy of the same product, change the number in the Quantity field. Once you have decided on what you want to buy, click on the Checkout button and proceed with entering the billing and delivery information. Here you can also view the content of the shopping cart, including individual prices and totals.


Please fill in carefully all information required in the order form. A very important aspect is the e-mail address where you will receive all details about your order, together with your license key and future notifications from Xtrabuild Development and Avangate.


You can then choose between several payment methods and finalize the order. 



Does Avangate support PayPal?

Yes, PayPal is supported.



What happens after I place the order?  

After placing the order you will receive immediately an order confirmation via email. The license information is delivered via email at the specified email delivery address in a separate message along with special instructions on how to use it.


Depending on your payment option, you should receive from Avangate and Xtrabuild Development at least 2 emails containing the payment receipt and the electronic delivery. If you didn’t receive anything from us, please check the Junk folder.



How can I cancel an order?  

To cancel an order placed in the Avangate system, you must contact Xtrabuild Development.



How secure is the online transaction?  

Avangate Services are PCI DSS Level 1 Certified (Payment Card Industry Data Security Standard). PCI DSS is the most important security standard for the card payment industry. All transactions are made using a SSL connection provided by Verisign . The data sent from your browser to Avangate servers is always encrypted. All Avangate servers are certified McAfee Secure and scanned daily by ScanAlert for known vulnerabilities. Additionally Avangate does not store any credit card sensitive information.



Why do I have to pay VAT?  

Avangate acts as a reseller of your products. According to EU regulations, all customers located within the EU are required to pay VAT unless they have a valid VAT ID, in which case they are exempt from VAT.


As per the new set of European Union regulations for VAT that came into effect starting January 1st, 2015, all of the purchases made through Avangate by EU shoppers will be charged a VAT rate according to the customer's country of residence or establishment. This rate may be higher or lower than the 21% Dutch rate previously in effect.

In addition to VAT adjustments, please be informed that sales made by Avangate to customers established in Iceland, Norway, Switzerland, Israel and Turkey (outside of the EU) are subject to each country's VAT.


For a list of EU member and their standard VAT rates, as well as more details on the VAT Regulations, please check out the full documentation and the European Commission Jan 1, 2015 Updates.


For more details please see the Avangate FAQ page.



Will my personal information be shared with any third parties?

Absolutely not. You can order with our total assurance that your personal ordering information will never be given out or sold to anyone.



What is your refund policy?

Xtrabuild Development offers a 30 day no questions asked money back guarantee on all XtraBuild software that is purchased online from Xtrabuild Development.



We are a non-profit organization, how do we get a discount on XtraBuild products?

To get a discount for a license, please contact the Sales Team at sales@xtrabuild.com.



If you need additional product information, require pre-sales assistance, or want help with your order, write to us at sales@xtrabuild.com.




 Copyright © 2012-2017. All rights reserved

 Copyright © 2012-2017. All rights reserved


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